FetchContact is pay-as-you-go - there's no recurring subscription, so there's nothing to "cancel." You only ever pay when you choose to buy a credit pack.
Credits that have already been spent on confirmed results aren't eligible for a refund - you received exactly what you paid for: a real, checked email address.
If you have a genuine issue with a purchase you haven't used, contact support@fetchcontact.com within 7 days of purchase and we'll review it on a case-by-case basis.
If you believe you were charged incorrectly - for a row that shouldn't have used a credit, or a duplicate charge - contact us with your job details and we'll investigate and correct it if a genuine error occurred.
Approved refunds are credited back to your original payment method, or added back to your account balance as credits, depending on what's appropriate for the situation.
For any billing question, reach us at support@fetchcontact.com.